New Order Processing and Verification (Online Credit Card Payment)
Please note that part of our verification process may involves placing a phone call to the phone number provided with your order to ensure that it matches the one associated with your credit card. When placing a new order, please supply an accurate phone number at which you may be contacted for the verification of your order. Please be sure that the phone number you provide to us is one that you answer regularly, and make sure that anyone else answering that phone line is aware that you may be receiving a call from Ventue Domain Hosting's sales team!
If we are unable to reach you, your order will be declined and removed from our system.
Once our sales team is able to verify that your order is valid, it will be processed and you will receive your new account information via email.
*Please note that this verification process could take up to 48 business hours to complete.
What should I do if my credit card is declined or if the credit card transaction has errors?If you receive an automated email from our billing system notifying you that your credit card has been declined, please email Finance at [email protected] with a new credit card against which to settle current and future charges. In most cases, our billing system will automatically attempt to process a payment for your pending balance once your new information has been saved.
If you believe that the declined message is in error, you should contact your credit card issuing financial institution.
If you have received an automated email from our billing system that indicates a processing error (timeout, transmission error, etc.), you should wait until our billing system attempts to charge your card again within 24 hours. Often these error messages are temporary and generated by credit card network issues.
If you have received an automated email from our billing system that includes an error such as "General Error - Contact Merchant Provider" the card you have entered is likely a card type which we are unable to accept. Please contact Finance in this case.
If we are unable to reach you, your order will be declined and removed from our system.
Once our sales team is able to verify that your order is valid, it will be processed and you will receive your new account information via email.
*Please note that this verification process could take up to 48 business hours to complete.
What should I do if my credit card is declined or if the credit card transaction has errors?If you receive an automated email from our billing system notifying you that your credit card has been declined, please email Finance at [email protected] with a new credit card against which to settle current and future charges. In most cases, our billing system will automatically attempt to process a payment for your pending balance once your new information has been saved.
If you believe that the declined message is in error, you should contact your credit card issuing financial institution.
If you have received an automated email from our billing system that indicates a processing error (timeout, transmission error, etc.), you should wait until our billing system attempts to charge your card again within 24 hours. Often these error messages are temporary and generated by credit card network issues.
If you have received an automated email from our billing system that includes an error such as "General Error - Contact Merchant Provider" the card you have entered is likely a card type which we are unable to accept. Please contact Finance in this case.