Terms of Service
What Is This?
The Terms of Service (TOS) are the rules and regulations that specify guidelines for using our services. Use of our services is subject to these terms. Please read them carefully and ensure that you understand and agree to all parts. Use of Venture Domain Hosting's services implies agreement with these terms!
Questions?
Any questions regarding this agreement should be sent to Venture Domain Hosting's sales department prior to signing up for service.
Terms of Service
Venture Domain Hosting (hereinafter referred to as "VDH") provides web hosting to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using VDH services.
Service Agreement
The VDH Service Agreement is a separate agreement between VDH and all customers. Please make sure you are in agreement with the following points and conditions, as well as our service agreement (in its entirety) before signing up for or using VDH's services. Contact our sales department for any clarifications.
Link: Service Agreement
Link: Service Agreement
Resource Usage Policies
The VDH Resource Usage Policy is an extension of the Terms of Service containing more specific utilization policies. Please make sure you are in agreement with its points and conditions before signing up for or using VDH's services. Contact our sales department for any clarifications.
Link: Resource Usage Policy
Link: Resource Usage Policy
Domain Name Agreement
The VDH Domain Registration Agreement is applicable for all domains registered by or transferred to VDH by a client. By registering or transferring a domain, client acknowledges their acceptance of the Domain Registration Agreement. Contact our sales department for any clarifications.
Link: Domain Registration Agreement
Link: Domain Registration Agreement
Content
All services provided by VDH may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Singapore aw is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless VDH from any claims resulting from the use of the service which damages the subscriber or any other party.
Note: Pornography and sex-related merchandising are prohibited on any VDH server. This includes site that may infer sexual content, or Link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to VDH servers or any other server on the internet. Links to such materials are also prohibited. Contact our sales department for any clarifications.
Note: Pornography and sex-related merchandising are prohibited on any VDH server. This includes site that may infer sexual content, or Link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to VDH servers or any other server on the internet. Links to such materials are also prohibited. Contact our sales department for any clarifications.
Example of Non-Acceptable content
- Pirated Software
- Bulk Email related product
- Pornography
- Hacking/cracking related websites
- Warez and/or copyrighted MP3s
- Material illegal under Singapore law
- Sites containing or linking to material that may be considered detrimental to the public health, safety, or welfare. (Such as, but not limited to: Anarchists Cookbook, bomb making, weapon information, or anything else that may be considered detrimental or illegal.)
VDH will be the sole arbiter as to what constitutes a violation of this provision, and reserves the right to deactivate and remove any site at any time for any reason without refund!
Copyright Violation
VDH will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.
System Resource Usage
If datacentre's system administration team determines that an account is utilizing an unacceptable amount of system resources, Datacentre may temporarily deactivate the account in question. If datacentre's staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with seven (7) days in which to either upgrade to a VPS or other hosting solution as recommended by datacentre staff or locate a new provider. This only occurs in extreme cases; VDH will do all it can to assist customers prior to this scenario.
VDH will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.
Link: Resource Usage Policy
VDH will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.
Link: Resource Usage Policy
Backups
The datacentre performs nightly backups of shared hosting servers; however, these backups are for datacentre's administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. The datacentre does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on datacentre's part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.
Unsolicited Email (SPAM)
SPAMing, or the sending of unsolicited email, from a VDH server or using a return email address that is maintained on a VDH server is STRICTLY prohibited. Using SPAM to advertise a site hosted on datacentre's network also constitutes as a violation of this provision. VDH will be the sole arbiter as to what constitutes a violation of this provision. Sites found to be in violation of our SPAM policies will be immediately deactivated and no refund will be issued.
For anyone intentionally spamming on our systems, we reserve the right to bill them at rate of SGD $200/hour for any cleanup, research, and related work from their illegal activities.
Help us STOP SPAM! Please email our abuse department immediately to report a violation of our SPAM policies.
For anyone intentionally spamming on our systems, we reserve the right to bill them at rate of SGD $200/hour for any cleanup, research, and related work from their illegal activities.
Help us STOP SPAM! Please email our abuse department immediately to report a violation of our SPAM policies.
Support Abuse
At VDH, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host. A pro-rated refund may be issued on a case-by-case basis.
Server Abuse
Any attempts to undermine or cause harm to a the datacentre server or customer of VDH is strictly prohibited.
VDH will be the sole arbiter as to what constitutes a violation of this provision. Accounts found in violation of this provision will be subject to immediate account deactivation without refund. VDH will turn all available information about abuse incidents, including customer contact data, over to the proper authorities and press charges.
VDH will be the sole arbiter as to what constitutes a violation of this provision. Accounts found in violation of this provision will be subject to immediate account deactivation without refund. VDH will turn all available information about abuse incidents, including customer contact data, over to the proper authorities and press charges.
Cancellation
Cancellations are processed by our Billing department. To cancel an account, submit your cancellation request. To expedite your request, be sure to include the following information:
- Primary domain name on the account
- Verification that you have downloaded a backup of all necessary files
Failure To Follow Policies
Failure to fully comply with these terms is grounds for account suspension and/or deactivation (with or without refund, subject to VDH's discretion). Any accounts and/or servers contained within VDH's network must adhere to the above policies.
We reserve the right to remove any account without prior notice. If we deactivate your account for violating policy, you will forfeit your rights to a refund--and none will be given. No refunds for advanced payment. Our normal policy is a warning first, and account deactivation the second offense, but no warning is required.
VDH reserves the right to deactivate and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable or contraindicated.
We reserve the right to remove any account without prior notice. If we deactivate your account for violating policy, you will forfeit your rights to a refund--and none will be given. No refunds for advanced payment. Our normal policy is a warning first, and account deactivation the second offense, but no warning is required.
VDH reserves the right to deactivate and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable or contraindicated.