Getting Help
Email/Helpdesk Ticket Support
The most efficient way to get all questions and concerns addressed is by emailing our highly-skilled engineers at [email protected] .
Please contact Customer Service Support at (+65) 65-287-387 if you would like to speak to our Customer Support Consultant by phone.
Please provide your main account domain and username, as well as a step-by-step outline of how we may reproduce your problem -- including any login information that may be needed to review your situation when submitting any new support ticket.
We ask that you please refrain from submitting multiple tickets regarding any single issue as this will prevent our staff from providing support as efficiently as preferred.
It could also delay resolution, as each reply will place your ticket at the bottom of the queue.
It is best to use a third-party email provider like Gmail, or the email address given to you by your Internet Service Provider, as your contact email address . If your server is having problems, chances are that you will not be able to access the email address on that server, and therefore won't receive our support team's responses
The most efficient way to get all questions and concerns addressed is by emailing our highly-skilled engineers at [email protected] .
Please contact Customer Service Support at (+65) 65-287-387 if you would like to speak to our Customer Support Consultant by phone.
Please provide your main account domain and username, as well as a step-by-step outline of how we may reproduce your problem -- including any login information that may be needed to review your situation when submitting any new support ticket.
We ask that you please refrain from submitting multiple tickets regarding any single issue as this will prevent our staff from providing support as efficiently as preferred.
It could also delay resolution, as each reply will place your ticket at the bottom of the queue.
It is best to use a third-party email provider like Gmail, or the email address given to you by your Internet Service Provider, as your contact email address . If your server is having problems, chances are that you will not be able to access the email address on that server, and therefore won't receive our support team's responses